Free Tracked US Shipping

Shipping Policy


All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping to the US usually takes 4-8 business days and is free of charge.

Please look at the stated shipping time on the page of the respective product as shipping times may vary.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@tortux.com with your name and order number, and we will look into it for you.

Refund and returns

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.